Sunita Ramanand
The webinar on Traveling & Working in 2021 provided a vital platform for gaining insight and deeper understanding on how the travel industry must adapt to fit into the new normal. I would highly recommend trade industry partners join future webinars as they will find it useful.
Mariya Ulyanova
Japanese Tour Guide & Interpreter
Thanks a lot to the organizers and the panelists of the online conference. It was a valuable experience for me as a guide.
Walter Molander
These FORUMS are a good idea to stay "Hooked" to our beloved activity. Excellent content presented by Sjannie Hulsman, Good thoughts by Angelika, lovely ideas by Svetlana, and unfortunately a man with great experience not well understood; the English language is spoken by Pete (Scottish is quite difficult to understand), and good considerations from Sunita. I recommend anyone speaking to make an effort for clear pronunciation, especially when pronouncing the last syllable.
Lana Maximova
On behalf of the Moscow tour guides and Association of the Tour Guides and Tour Managers thank you very much for the organization of the webinar. Staying in touch and exchanging opinions is essential for all professionals in tourist business.
Zhanar Gabit
They organize up-to-date meetings with core people in industry. Good networking, valuable information and updated news.
Osho Morenike
Tour Guide
The panelists are professionals and understand the situation confronting the industry.
Naila Baku
Professional organisation of webinar and good introduction of provided materials with participation of skilled tourism people.
Ekaterina Sokolova
Recommended to those, who are in touristic business. Discussion of all problems during pandemic, support, that's now so important!👍
Aizat Tursalieva
Вопросы организации безопасных туров очень актуальны. Спасибо за организацию содержательной встречи.
Lida Sherstobitova
The online meeting was extremely informative and very well organized. It was also very interesting and important for me to listen to my colleagues from abroad and to share the experience.
CO-ORGANIsER OF ST. PETERSBURG TOURISM FORUM
CO-ORGANIsER OF ST. PETERSBURG TOURISM FORUM
Co-organiser of St. Petersburg Tourism Forum
SAFETY & SERVICE. GUIDING IN THE “NEW NORMAL”
The analysis (in two parts) aggregates results of 390 answers of industry professionals to the 8 polls delivered during the conference of St. Petersburg Tourism Forum on September 22, 2021
Sjannie HULSMAN
Owner & Co-founder, EastguidesWest B.V., Tour Guide Trainer
sjannie@eastguideswest.com
Svetlana IVANOVA
Tour Guide, Chairperson of Saint-Petersburg Professional Tour Guides Association
collos@yandex.ru
Michael SHAMSHIDOV
Inbound Tourism Trainer & Consultant, Co-Founder Samarkand Tourism Forum
michael@shamshidov.com
14:55-15:00
joining online event
You must have a registration and Zoom-link sent to you by email
15:00 - 15:10
SJANNIE HULSMAN
Welcome Greetings & Key Notes
MBA, Owner & Co-founder, EastguidesWest B.V., the Hague, Netherlands
15:10 - 15:20
Angelika Müller
Staying safe - Tour Guiding in Times of Coronavirus: Challenges, Expectations, Options
Head of International Tour Guide Recruiting & Training, Studiosus Reisen München GmbH, Germany
15:20 - 15:30
Sergey Osipov
Past to Future: Values to Strategies
Executive Director, Esperance Travel, St.Petersburg, Russia
15:30-15:40
Peter Syme
Decades in Days
Adventure Specialist, Digital Transformation Travel Industry, Expeditions Disrupt Travel, Edinburgh, Scotland
15:40 - 15:50
Sunita Ramanand
Travelling in 2021: What are Your Expectations & Insights?
Senior Travel Specialist, Travel the Unknown, United Kingdom
15:50 - 16:00
Masha Akkya
Russian Guides in Global Context - the Competitive Edge
MBA, Tour Guide, Board Member of St. Petersburg Professional Tour Guides Association, Russia
16:00 - 16:10
SVETLANA IVANOVA
Customized Tour in the New Normal
Tour Guide, Chairperson of
Saint-Petersburg Professional Tour Guides Association, Russia
16:10 - 16:45
Questions & Answers
Take your tea and coffee and take part in informal discussion
RESTARTING TOURISM IN ST. PETERSBURG: SAFE TRAVELS SPB PROGRAM
JULIA ZAYKOVA, Acting Head of International & Interregional Projects Department, St. Petersburg Committee for Tourism Development
Poesy and Prose
OLGA ARKHIPOVA, PhD, Head of Group Visits and Events Department, The State Hermitage Museum, St. Petersburg
HEALTH & SAFETY PROTOCOLS IN EURASIA’S TRAINS IN THE NEW NORMAL
HELMUT MOCHEL, CEO, Eurasia Trains & Tours, Germany
INTERNATIONAL SAFETY & SERVICE STANDARDS FOR LOCAL TOUR GUIDES
SJANNIE HULSMAN, Owner & Co-Founder, EastguidesWest, The Netherlands
NEW SAFETY STANDARDS IN EUROPEAN & RUSSIAN TOURS: THE ROLE & PROFESSIONAL SKILLS OF A TOUR LEADER IN THE NEW NORMAL
SÔNIA SANTOS, Tour Guide, Abreu, Portugal
NEW SAFETY STANDARDS: EXPECTATION VS REALITY. GUIDE'S PERCEPTION
MASHA AKKYA, Board Member of St. Petersburg Professional Tour Guide Association
MEETING EXPECTATIONS FROM A FOREIGN TOUR OPERATOR
DOUGLAS GRIMES, President & Founder MIR Corporation, USA
Photo credit: Elena Rybina
