

CO-ORGANIsER OF ST. PETERSBURG TOURISM FORUM

CO-ORGANIsER OF ST. PETERSBURG TOURISM FORUM

Co-organiser of St. Petersburg Tourism Forum
SAFETY & SERVICE. GUIDING IN THE “NEW NORMAL”
The analysis (in two parts) aggregates results of 390 answers of industry professionals to the 8 polls delivered during the conference of St. Petersburg Tourism Forum on September 22, 2021


Sjannie HULSMAN
Owner & Co-founder, EastguidesWest B.V., Tour Guide Trainer
sjannie@eastguideswest.com

Svetlana IVANOVA
Tour Guide, Chairperson of Saint-Petersburg Professional Tour Guides Association
collos@yandex.ru

Michael SHAMSHIDOV
Inbound Tourism Consultant & Trainer, Co-Founder Samarkand Tourism Forum
michael@shamshidov.com
14:55-15:00
joining online event
You must have a registration and Zoom-link sent to you by email
15:00 - 15:10
SJANNIE HULSMAN
Welcome Greetings & Key Notes
MBA, Owner & Co-founder, EastguidesWest B.V., the Hague, Netherlands
15:10 - 15:20
Angelika Müller
Staying safe - Tour Guiding in Times of Coronavirus: Challenges, Expectations, Options
Head of International Tour Guide Recruiting & Training, Studiosus Reisen München GmbH, Germany
15:20 - 15:30
Sergey Osipov
Past to Future: Values to Strategies
Executive Director, Esperance Travel, St.Petersburg, Russia
15:30-15:40
Peter Syme
Decades in Days
Adventure Specialist, Digital Transformation Travel Industry, Expeditions Disrupt Travel, Edinburgh, Scotland
15:40 - 15:50
Sunita Ramanand
Travelling in 2021: What are Your Expectations & Insights?
Senior Travel Specialist, Travel the Unknown, United Kingdom
15:50 - 16:00
Masha Akkya
Russian Guides in Global Context - the Competitive Edge
MBA, Tour Guide, Board Member of St. Petersburg Professional Tour Guides Association, Russia
16:00 - 16:10
SVETLANA IVANOVA
Customized Tour in the New Normal
Tour Guide, Chairperson of
Saint-Petersburg Professional Tour Guides Association, Russia
16:10 - 16:45
Questions & Answers
Take your tea and coffee and take part in informal discussion
Photo credit: Elena Rybina